Did this ever happen to you that you boarded a flight with a fine set of luggage but when you collected your luggage at the destination, it was not in the same condition, perhaps, a broken suitcase maybe? This video that was shot by Vanessa Lee Marsh, may shed some light as to what might happen to your luggage. The video was posted on Twitter by Vanessa, which shows an Airline passenger throwing passenger luggage down the chute like it was garbage. An absolute nightmare for the passengers. Instead of sliding the luggage down gently, the woman throws them down carelessly, without any concern that she might be damaging the customer’s belongings.
— Vanessa Marsh (@vanessaleemarsh) May 9, 2018
The video has been seen over 80k times and the responsible Airlines did reply to Vanessa. Hawaiian Airlines apologized and told Vanessa that this type of behavior from the employee is not acceptable. They further assured that their Airport Operations Management Team was addressing the situation. However, this was not enough for people as they were enraged and demanded the authority that they fire the employee for such mishandling of passenger luggage.
To our surprise, there were some Twitteratti’s who defended the employee and her action of throwing down the suitcases on the chute. Here are those tweets.
Aunteh trynna be quick going in & out of the bridge cuz the heat outside of the terminal (from the vog) is UNREAL. You’d prolly do the same and throw dem bags down just to rush back into the AC😂
— Cee Oh Tah (@shokatanioka) May 11, 2018
This is how you should expect your luggage to be treated. It’s not a gentle process. Bubble wrap is your friend. Also, it’s pretty easy to sit in an office and criticize someone who does physical labor outdoors for a living so you can go on vacation. Cut her some slack.
— Kevin Pierce (@K_D_Pierce) May 29, 2018
However, and may I say, thankfully, most of the people were righteously furious to see this video. Here are some of the many tweets that the video received.
Yeah the poor lady looks like she works really hard 🙄. Really?? She’s lazy and should be fired. Period.
— David (@cdngarbageman) May 29, 2018
Yeah, doesn’t really look like all the strenuous physical labour is doing much for her. Also, some of us do actually work in uncomfortable environments, and somehow still manage to do our jobs well. There’s no excuse for this level of laziness and disrespect.
— St. Mongo (@StMongo) June 1, 2018
Considering how much airfares are, I don’t think just a tiny bit more care is too much to ask.
— Bonny Cotter (@EstherFour14) May 10, 2018
and we paid $25 for each of those bags just to be thrown like that???
— OahuShoots (@gilbertsphotos) May 13, 2018
makes my blood boil!
— Charlie Peel (@charliepeeled) May 10, 2018
Here is the apology that Hawaiian Airlines posted on Vanessa’s timeline:
Aloha Vanessa, we’re very sorry to see this and appreciate you bringing it to our attention. The way these bags were handled is not acceptable and our Airport Operations Management team is addressing this situation. Thank you.
— Hawaiian Airlines (@HawaiianAir) May 10, 2018
What do you think of this entire episode? Would you defend this employee or would you like to see her get fired over this incident? People have suggested that more Airline do the same. If you have any video of them, do pass us and we would post it on our website for you. Have a great day and may your luggage be safe!
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